CONTACT

Get in Touch with SURIOTA

Talk to our engineers about Industrial IoT, system integration, or a custom project. We respond within 24 hours on business days.

START A CONVERSATION

Tell us about your project

Whether you are scoping an IoT deployment, evaluating our SURGE platform, or looking for SCADA / PLC integration — we will match you with the right engineer within 24 hours.

What to include in your message

  • Project type (IoT deployment · system integration · custom hardware · SaaS)
  • Scale (number of sensors, sites, or users)
  • Timeline & budget range
  • Compliance requirements (KLHK · SNI · IEC · PUIL)
  • Current pain points or system gaps

PT Surya Inovasi Prioritas

Batam Centre, Jl. Legenda Malaka
Baloi Permai, Kec. Batam Kota
Kepulauan Riau 29431, Indonesia
  • Monday – Friday09:00 – 18:00 WIB
  • Saturday09:00 – 13:00 WIB
  • Sunday & HolidaysClosed
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FAQ

Frequently Asked Questions

How quickly can SURIOTA respond?

We reply within 24 hours on business days. For urgent matters or live discussions, WhatsApp is the fastest channel.

Do you serve clients outside Batam?

Yes — SURIOTA has completed 64+ projects across Indonesia in manufacturing, energy, maritime, and utilities. Our team travels for site surveys, commissioning, and on-site training.

Can I request a free consultation?

Absolutely. We offer a 30-minute discovery call with one of our engineers — free, no obligation. Reach us via WhatsApp or email admin@suriota.com to schedule.

What information should I prepare before contacting?

For the fastest RFQ turnaround: project type, scale (sensors / sites / users), expected timeline, location, compliance needs (KLHK · SNI · IEC · PUIL), and any current pain points.

Do you offer support and SLA contracts?

Yes — we provide tiered support contracts for SURGE platform deployments, Modbus Gateway fleets, and SCADA / PLC installations. Contact us for SLA options.

Where can I purchase SURIOTA hardware products?

For Modbus Gateway, ISO-M485, THM-30MD, PM1611-WD, and RS-485 SPD — visit our official Tokopedia store or contact us for bulk pricing and project quotations.

WHAT HAPPENS NEXT

From message to engagement — in 4 steps

  1. 01

    You reach out

    Send us a WhatsApp message or email with your project brief.

    ≤ 1 minute · You

  2. 02

    We match an engineer

    Within 24 hours, we route your inquiry to the right domain expert (IoT, SCADA, water, solar, electrical).

    ≤ 24 hours · SURIOTA

  3. 03

    Discovery call

    A free 30-minute scoping call to clarify objectives, constraints, and compliance needs.

    ~30 minutes · Both teams

  4. 04

    Quote & SOW

    You receive a written proposal with deliverables, timeline, milestones, and acceptance criteria.

    3–5 business days · SURIOTA

READY TO START?

Talk to our engineers today

Free consultation. No obligation. We respond within 24 hours on business days.

Send us a Message